FAQS
How many days does it take for the order to be delivered?
Orders usually take 4-6 working days to be delivered inside Cairo & Giza, other governorates take 6-8 working days excluding Fridays, Saturdays and official holidays.
What payment methods are available?
We currently offer two payment options:
• Cash on delivery
• Online card payment through our website
How can I edit or cancel my order?
To edit or cancel your order, please contact us via our Instagram or WhatsApp and our team will assist you.
What are the care instructions for the items?
Our pieces are crafted with care and should be treated accordingly:
• Dry clean only
• Steam ironing recommended
• Handle with care to maintain quality
What’s the process to get a refund or exchange?
You can review our full Refund & Exchange Policy by visiting the following link: www.gracethelabel.com/pages/refund-exchange-policy